3 Tips to Provide Exceptional Customer Service

According to research done by Salesforce, 89% of consumers are more likely to make another purchase after a positive customer service experience. 89%!

This goes to show that customer service is one of the most important parts of business.

>>Great customer service makes people raving fans, keeps them coming back, and encourages them to tell their friends about your business.<<

Here are our top 3 tips for providing exceptional quality service to keep your customers coming back for more!

Tip #1: Have Saved Replies

Do you write the exact same email over and over again to every. single. client?

Not only is this time-consuming for you, but it also means that every time a customer or client reaches out to you with a question, they may not receive a response in a timely manner while they wait for you to type out the answer. And answering questions as quickly as possible is one of the BEST ways to provide quality customer service and build trust with your clients!

That’s why our first tip for providing exceptional customer service is to have saved replies to ensure you can reply as quickly as possible.

Although it may take some time and effort to think through all of the potential questions you will receive, all you have to do is write them ONE time. Once you have the Saved Replies, responding to clients is a BREEZE.

The Social Curator Team has literally HUNDREDS of saved replies so that whenever a Social Curator user reaches out, we can respond within just a few minutes during regular business hours. 

Tip #2: Regularly Ask for Feedback

We send surveys to our users with questions that guide them to give the kind of testimonial we want to share.

These are questions like: “How did you feel about social media BEFORE using Social Curator?” and “How did you feel about it AFTER using Social Curator?”

In these surveys, we give them a space to share SPECIFIC results with the suggestion of engagement numbers, follower count, customer increase, and things like that. 

We even have a question that says, “What would you tell someone considering joining Social Curator?” so we can share their advice in social media posts, blogs, newsletters, and more! 

Once we get these surveys back, we create our own testimonials in THEIR language and share them on social media, with their permission.

As you can probably tell, this tip is a WIN-WIN… Not only are you getting feedback about your product or service so you can improve your business and ensure your clients or customers feel heard, but you can also use them as testimonials!

Tip #3: Always “Make It Right”

When in business, it’s inevitable that at some point or another, you’ll have an unhappy customer. I know your product or service is the best! But sometimes, despite our best efforts, something goes wrong. That’s just part of the game.

Luckily, there are 4 steps to dealing with unhappy customers, which we outlined for you in >>this blog post!<<

• Friend, we know you’re here because you want to get your hands dirty.
• We know you want to do the best you can for your clients.
• We know you want to serve them well so you can get more customers for your business.

Exceptional quality service is a key tenant of making SALES for your business, and if that’s your goal, we’d love to invite you to attend our upcoming FREE class, How to Create an Instagram Sales Machine! In it, you’ll learn how to get sales pouring in from Instagram with Jasmine’s 5-part framework. Register NOW >>HERE<< and we’ll see you then!